Corporate Vice President - Technology Delivery Lead

We are looking for a Technology Delivery Lead to join our team within the Service Experience Value Stream.  This role is focused on developing and executing on a multi-year roadmap that drives the realization of shared outcomes across the business and technology.  You will oversee and partner with talented analysts, architects, and engineers to design, build, test, and enhance solutions for our business using modern technology stacks, creating exceptional experiences for our stakeholders to support business opportunities. 

In this role, you will have accountability for multiple ecosystems, with goals that encompass enhancing capabilities, modernizing the underlying technology stacks, establishing architectural direction and ensuring financial prudence.  You will need to be experienced in delivery and focus internally and externally to establish benchmarks for comparison. 

Key Responsibilities

• Develops and maintains a delivery roadmap that aligns with the goals of the Service Experience Value Stream, identifying opportunities for improved sequencing while focusing on successful execution.
• Works closely with other leaders within and outside the Value Stream, e.g., planning leads, RTEs, Tech Leads and QA Leads to ensure transparency of initiatives.
• Delivers on team commitments ensuring transparency of work, challenges, blockers, etc.
• Engages in complex initiatives, guiding teams on effectively identifying and resolving cross-dependencies.
• Works with various levels of the organization to understand business goals, strategies, capabilities, and processes to ensure cross-team alignment.
• Facilitates business and Technology alignment through a collaborative, supportive, and consultative manner.
• Creates and facilitates cross-team communications to enhance transparency and issue identification and resolution.
• Identifies organizational requirements for the resources, structures, and cultural changes necessary to support the execution and delivery.
• In partnership with a Value Stream Architect, presents gap analyses and/or IT investment roadmaps that reflect the status of the existing IT landscape, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms for the scope of the given release train.
• Responsible for coaching and career development of the resources within their teams, building a strong employee base of highly engaged resources with deep technical skills and strong business acumen.
• A strong focus on the customer and connected experience to drive the productivity of end users.

Education / Training

• Master’s or bachelor’s degree in business, computer science or a related field of study would be ideal but not required.
• Certifications in delivery methodologies such as Scaled Agile are a plus.

Previous Experience

• Five or more years of experience in enterprise-level delivery of IT solutions, including stakeholder management.
• Five or more years of experience in managing multiple work streams of IT technical delivery through close coordination/cooperation with Business Leads / Product Managers
• Five or more years of experience in SAFe Agile framework and processes, including estimation, scheduling, financial planning, and budgeting.
• Strong experience managing staffing, identifying resource gaps, and contention issues, including internal employees and vendor resources/consultants.
• Proven experience in talent development, including hiring, coaching, mentoring, and active feedback.
• Proven experience in relationship building.

Additional Skills / Knowledge

• Able to resolve issues independently, analyzing solutions using judgment, knowledge, and prior experience; develops a new perspective using existing solutions.
• Excellent leadership skills with the capability to work closely with other Value Streams, Business Areas, Corporate Functions, Centers for enablement, etc.
• Excellent verbal and written communication skills, including an ability to tailor communication and present at very senior levels, while also being able to dive into the details and the ability to articulate new ideas and concepts to technical and non-technical audiences.
• Effectively and proactively manages expectations.
• Proven ability to lead a team or teams that are responsible for driving the advancement of the overall Value Stream roadmap through Agile
  

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